90 days of Hell(now rebranded as Metro)

So the new stationmasters have stepped in to the boots that Connex left with much fanfare, flashy lights and other such media releases. Much hullabaloo is also being made about the fact that nothing seems to be changing and that a few days in we should nail them to a cross and dancing around with pitchforks.

I’m holding my judgement for now.

The new breed of owners who’s new ‘original’ name is Metro have already started by stomping all over whatever respectability ‘Connex’ had by decrying the lack of service for the trains, the fact that parts are missing and that they are not ‘Connex’.
Now I know, that every media outlet has been banging on about the fact that out of 3000 + members of the company only about 20 people right up the top have moved onto another job at another place (most likely with a good send off with a banquet and all) but I think it needs to be absolutely clear on this.

Trains are identical - Check
Tracks are identical – Check
Staff are still wearing the badly fitting overcoats – Check
Control System is still identical – Check
MX still handed out haphazardly at stations – Check
Occasional spin still sent out by Transport Minister – Check
Transit Authority still informing us that it won’t be fixed overnight –Check

It doesn't seem that different to me personally. But on that last point is where I start to get a little annoyed. We just went out to the world to look for the people who are prepared to offer us the method to turn our ailing system around and they haven’t completed it already?
I don’t care if the infrastructure is so bad we might as well wrap it all up in Gaffer tape or that every train is sticking together entirely based on the belief held by Lynne Kosky in flying pigs but they should be able to fix this thing quick smart. Considering how long and arduous this tender process was I can’ think why we didn’t get a team who promised converting lead into gold, water into wine and bus stops into nightclubs, all in the first night.
I have noticed a few new changes though already, apart from the occasional new executive laughing uproariously from the Metro head office. As one of the new changes is for more information on announcements, I presume Commuters will now get a clipped female reading full romantic history of all trains should any of them need a mental fatigue day. Granted it will tell us what actually happened but it will be dull and boring but wouldn’t it be better to have a droll sarcastic voice yelling out obscenities to help the commuters at least know it annoys the operators and workers just as much them.

Still I’ll give them 90 days(28 Feb 2010) before I properly yell and abuse them. I don’t know why but I would actually like them to get the system working to cover the 600,000 people who travel daily. And if they need it, I’m more than happy to yell obscenities over the loudspeaker instead of the current announcements.

Helpfulness-ness

I had the chance this morning to help a bewildered visitor to Melbourne town who was trying to get to RMIT from the corner of Elizabeth and Collins. Now for all the non Melbournites out there, this kind of direction is quite simplistic and helped me feel good about myself for the next hundred meters or so till I started dodging trams jaywalking on Bourke St.


The man, of unknown overseas origin, wandered on his way happily hoping that he was one step closer to his destination than he had been when standing on our meeting corner. And I can't recommend enough that you ensure these tourists, visitors, new residents, interlopers or otherwise time travellers do get the assistance that they are asking for.

It may be a little far to run ahead of him and drop bread crumbs or pay a skywriter to lead them towards there intended goal but it does give you a good kick to make people feel a little better.
Now, I know you can all see this as self congratulatory but this should lead to an obvious conclusion.

People need to help people out.

Well, I don't think that was that much of a revelation but maybe, just maybe if you're feeling a little down you should go out and find someone who is incompetently trying to parallel park their scooter and assist them (without appearing to actually steal the scooter).

Heck, this should be naturally for everyone to assist any stranger, who happens to walk by, across a pedestrian crossing regardless if they want to cross or not. Why not wait half an hour to merge onto a freeway letting everyone else past first, you'll feel 189.3% better than you had earlier in the day(figure not yet proven)

But lastly, if you want to truly help someone else. Maybe you should let them help you. If you notice a friend or colleague feeling a little glum then what better way to make them feel better than to go out there and injure yourself(only to a slight degree, no point killing yourself) so that they can give you the kiss of life, tourniquet up your acute angled knee and feel for a good two days on top of the world.

Well, that's all from me for this post.
I think it's time I went and helped some people out.
Maybe just a twisted ankle this time, broken bones just take too long to heal.

Can you tell me where the FAQ for me is?

Recently I was disappointed with a customer’s service department of a website for there inadequate options on the frequently asked questions so I wrote them a letter. I have included it below for your reference.

Dear [Name removed to protect the innocent]

I would like to say that I have no problems whatsoever but I’m a little unsure, Can you tell me if there is a frequently asked questions section for those who may have forgotten the questions they wanted to ask when logging into your site. I feel that this is a common occurrence but something that has been neglected by your administration there.

This should cover all the available options that could be on someone’s mind when logging into the computer, should it be simple like ‘Does [said website] know the meaning of Life” (Yes but we’re not saying) to the complex “Can you tell me if my computer is on” (Yes but we’re not saying).

I think that until this has been implemented that the frequently asked questions is severely incomplete.

Mister Fine

So this brings me to my point. Does customer service really serve a customer or is it now too much of a buffering tool to make hardworking absentminded people such as myself forget the thoughts they have before they actually want to ask the specific question. Understand?

But even with current frequently asked question sections I personally wonder why I have to answer questions correctly for the help section to know what I want help with. Can’t it intuitively interpret my answers that I’m thinking about fruit and colours to know that I want to look into Volkswagen Beetles with fluffy polyester interiors? Why does it require such specific information without a random assumption that I don’t actually know what I’m talking about. Considering the impression most IT professionals have of technical questions it might not be the best thing to assume.

So my solution to such an issue is to have a government funded body just for getting people working with Frequently Asked Questions and other such Customer Service tools. Maybe call them the Department of Infrastructure for Persons Seething with Technical Issues on Computer Keyboards (DIPSTICK). If we can’t throw some money at some public servants to help us out, what hope is there really to go on in this world.

Still, I should get back to my point on this blog. It had it before, I remembered it halfway through but now it’s gone again.

What's in a name?(What's their name?)

Have you ever asked yourself what is really in a name?

What defines you to someone else?
What makes them remember that your name is not Fred or Antoinette?
Because often, if you're in this fair country of ours it's not the name that people will refer to you. I mean what is really in the use of a name. It's whole idea is to give you an individual persona but it's real usage is only to identify you in documents, across a crowded room and by the police should they ask your friend who it was that drove them from the scene of the crime.

But the real heart of your personal moniker is the nickname, especially in your local neighbourhood and workplace. With such a diverse creative flair in most people Darren can become anything by shortening from D to Dazza to D-ren then to lengthening it to something like Dublin Darren even if he’s from Bangalore and has a liking of Gridiron. And with our current trend of expanding nicknames Dublin can change to Ireland and be Irish in a blink of an eye.

So this very Australian method or renaming people, places, animals and any other noun within sight probably has a lot to do with the fact that few Australians speak clearly enough for you to understand there name. If they happen to be from somewhere like Melbourne. They tend to speak with speeds akin to a Japanese bullet train whereas up north near Cairns the vocals are so drawn out that by playing there words back at double the rate it still takes a minute to say the name Bob.

So the fallout of such a movement inside this country is that no-one actually knows the real name of a person that they talk too and the ‘AKA’ line in the Police report looks more like an internet phone directory. Many a friend gets into a conversation with another on a street corner only to start referring to them as Walker, for walking around all the time.

Still, you can take heart in the fact, that when your parents failed miserably in attempting to give you an unshorten-able name that they didn’t call you Moses or Apple and expect you to go through a playground without any minders.